Vessel IT Services

Our Vessel IT Service (VITS) delivers expert IT support and consultancy for client’s vessel business networks and Internet of Things (IoT) systems, ensuring smooth, secure, and efficient maritime operations. Modern shipping operations demand a connected and robust IT infrastructure, but this increased connectivity can also expose vulnerabilities. Our VITS tackles these challenges with tailored services designed to safeguard vessel’s IT systems from potential risks, enhance operational efficiency, and maintain compliance.

Servicedesk support

Serves as the primary point of contact for IT issues, providing Level 1 support and escalating to specialised teams, such as vessel IT support, when necessary.

Remote vessel infra support

Our vessel IT support team delivers swift remote assistance to resolve IT issues efficiently, minimising downtime and ensuring uninterrupted vessel operations.

Vulnerability management

This annual service involves scanning shipboard computers to identify potential vulnerabilities. Wallem’s expert team mitigates these threats by remotely applying necessary patches and implementing security hardening measures, ensuring the vessel IT systems remain secure and compliant.

Advanced endpoint protection

Wallem’s signature-less protection service uses machine learning and behavioral analysis to defend against zero-day attacks. This multi-stage security system offers prevention, defence, and remediation. This ensures continuous protection without relying on signature updates, keeping systems safeguarded against evolving threats.

Enhanced backup service

This backup service features a network-based backup vault integrated with antivirus protection, ensuring data security against malware and other threats. It provides a reliable backup system for critical systems in the event of a cyberattack or hardware failure. The solution also includes remote backup monitoring and restoration support.

Onboard vessel IT support

Our vessel IT support engineers will provide onboard IT support with key activities such as IT infrastructure setup/upgrade, system health check and troubleshooting IT issues.